Social reference and digital reference: Online question answering practices in two diverse communities

AUTOMATED QUESTION TRIAGE FOR SOCIAL REFERENCE: A STUDY OF ADOPTING DECISION FACTORS FROM DIGITAL REFERENCE by

Success in answering reference questions: Two studies

Inevitably, reading is one of the requirements to be undergone. To improve the performance and quality, someone needs to have something new every day. It will suggest you to have more inspirations, then. However, the needs of inspirations will make you searching for some sources. Even from the other people experience, internet, and many books. Books and internet are the recommended media to hel...

Seekers, sloths and social reference: Homework questions submitted to a question-answering community

An increasing number of students are seeking homework help outside library structures and systems, such as on social reference sites, where questions are answered by online community members who rate one another’s answers and provide collaborative filtering in place of traditional expertise. This paper reports the preliminary results of a participant observation and content analysis of homework...

Investigating Embedded Question Reuse in Question Answering

The investigation presented in this paper is a novel method in question answering (QA) that enables a QA system to gain performance through reuse of information in the answer to one question to answer another related question. Our analysis shows that a pair of question in a general open domain QA can have embedding relation through their mentions of noun phrase expressions. We present methods f...

Digital reference: Reference librarians' experiences and attitudes

This article reports the results of a survey of reference librarians in public and academic libraries of various sizes in the United States, asking them about their experiences with and attitudes towards the use of digital and networked technologies and resources in reference work. A total of 648 responded. In general, respondents were positive and optimistic in their outlook, but not unreserve...